Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial
Your agency’s secret weapon — now yours. Free trial

Privacy policy

1. Who We Are

Wild Island Creative Limited (“we”, “us”, “our”) is a UK-based company trading as Lance.
Registered Address: Low Flask Farm, Fylingdales, Whitby, YO22 4QH
Company Number: (add your Companies House number here)
Contact Email: hello@lance.design

2. The Data We Collect

When you submit a contact form, discovery call request, or enquiry on our website, we may collect the following information:

  • Your name
  • Email address
  • Company name
  • Role or job title
  • Project details or message content
  • Your preferred call time
  • Any additional information you choose to share

3. How We Use Your Data

We use this information to:

  • Respond to your enquiry
  • Arrange and deliver your discovery call
  • Provide information about our services
  • Follow up on your request where appropriate

If you actively opt in to receive marketing updates, we may also send occasional emails containing news, insights, service updates, or offers. You can unsubscribe at any time.

4. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Legitimate Interest to respond to your enquiry or provide information you have requested‍
  • Consent when you specifically opt in to receive marketing communications

5. Data Sharing

We only share your data with trusted service providers who help us operate our business — such as email hosting, CRM tools, scheduling tools, or website hosting.
We do not sell your data or share it with third parties for their own marketing.

6. Data Retention

We retain enquiry data for up to 24 months, unless:

  • You ask us to delete it sooner, or
  • You become a client (in which case certain information may be retained for legal, accounting, or business purposes)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data
  • Withdraw consent (for marketing) at any time
  • Object to or restrict certain types of processing
  • Lodge a complaint with the ICO if you believe your data has been mishandled

8. Contact Us

To exercise your rights or ask any questions about this policy, please contact us at: hello@lance.design

Or write to us at:
Wild Island Creative Limited
Low Flask Farm, Fylingdales, Whitby, YO22 4QH

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